2026 Service Rates and Billing Policy

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Did you know more than 75% of our service visits since 1999  result in only a 1 hour charge!

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Peak Demand Rates Apply: Wednesday April 1st - Thursday April 30th 2026. $130.00 for the 1st hour in fully stocked truck. ​

Please note 75% of our service calls are completed in one hour. Calls over one hour are $130.00 for the 1st hour then $99.00 each additional hour rounded to the quarter hour for simplicity. Parts are not included. You should expect things like nozzles inserts, sprinkler heads and PVC fittings when requesting service. We can happily give you an idea of the cost of items; but price fluctuations by vendors does not allow us to publish an ongoing list. 

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Service call rates from May 1, 2026 onward: $120.00 1st hour then $99.00 per hour when and if needed after the 1st hour. There is only a 1 hour minimum and the second hour is rounded to quarter hours for simplicity. Parts are not included. You should expect things like nozzles inserts, sprinkler heads and PVC fittings when requesting service. We can happily give you an idea of the cost of items; but price fluctuations by vendors does not allow us to publish an ongoing list

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Backflow Testing: $85.00 if your device passes. If it fails or you are contacting us because it already failed: please see hourly rates above and remember parts may be needed. Backflow certification involves ongoing State Training and Quality Control, documentation to Utilities and State; therefore backflow service is not included with any visit, except packages, and as such it is charged separately. 

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Winterization 2026:  The cost to winterize most irrigation systems is $130.00 Large systems over 13 stations are more expensive as are systems that pump from a river or a lake; these require extra steps. Systems outside of the Knoxville footprint may face travel charges.

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* Our primary market is Greater Knoxville. We may provide service outside of this market depending on capacity. If and when we go beyond Knoxville there may be additional travel charges:  Harriman, Rockwood, Sevierville, Oliver Springs, Wartburg and similar distanced locations. We do not offer service to Tellico Village, a 3 hour round trip including an hours visit.

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Billing: If we extend billing privileges, you agree to receive your invoice by email through our e-billing service. We no longer accept paper checks through the U.S. Postal Service. For security and convenience, payment may be made online by credit card or by e-check from your bank account. If you prefer to pay by paper check, you may simply hand it to us at the end of your service visit. We can also accept card payment on site at the conclusion of the visit! 

 

In some cases, immediate payment may be required, particularly if you are a new customer or if we are installing a new backflow device. Expect to pay on site if ordering a new backflow. 

 

Will Irrigation Works bid my service job? Usually only for larger projects, not for standard service calls. Routine service is billed hourly. We can often give you a solid idea of the likely cost based on the work you describe, but that figure is not a binding quote. To formally bid every service call would require extra visits, more truck dispatching, and added overhead, which would increase costs for everyone. Larger or more complex repair work can be quoted.

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Will Irrigation Works bid my new project? Yes. New projects are quantifiable. Written binding proposals are submitted. We ask you to be present when we review your project for a new sprinkler system.